What information do we collect?
When you interact with Cleansy.ae (“Cleansy”, “we”, “us”), we may collect the following information, depending on how you use our website and services:
Identity & contact details: name, phone number, email address
Service details: address/location in Dubai/UAE, preferred service date/time, service notes or special requests
Payment information: payment status and transaction references (we do not store full card details; payments seen by us are typically limited to confirmation/transaction references provided by payment providers)
Website usage data: IP address, device and browser information, pages visited, and approximate location (based on IP), collected via cookies and similar technologies
Communications: messages sent via forms, email, WhatsApp, phone calls, or live chat (if enabled)
We do not intentionally collect sensitive personal information unless you choose to provide it, and we ask that you avoid sharing sensitive details through forms or comments.
How do we collect information?
We collect information in the following ways:
Directly from you when you:
submit a booking or contact form
request a quote
communicate with us by email, phone, or WhatsApp
create an account (if enabled) or leave comments (if enabled)
Automatically when you browse the website:
through cookies and similar tracking technologies (for example, to measure website performance, improve user experience, and prevent fraud)
From service providers that support our operations (for example, hosting, analytics, spam protection, and payment processors), to the extent needed to deliver services and keep the site secure.
Confidentiality
We take reasonable technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, alteration, or disclosure.
Please note:
No method of transmission over the internet is 100% secure, but we work to maintain appropriate safeguards.
Our website may include links or embedded content from third-party websites. We are not responsible for the privacy practices of third parties. We recommend reviewing their privacy policies.
Making a complaint
If you are not satisfied with the response, please contact us at eagle-elite@email.com with the details explaining your concerns. We will review your complaint and investigate if the right procedures have been followed and respond back to you as appropriate. We aim to complete this investigation within 15 working days of receiving your complaint, however, in some cases it may take longer. If you are still unsatisfied with the response, you may contact us.