Terms of Service

We provide residential and commercial cleaning services across Dubai, including home cleaning, deep cleaning, office cleaning, move-in/move-out cleaning, eco-friendly cleaning, carpet and upholstery cleaning, event cleaning and Airbnb turnover cleaning. Each booking covers the scope described in the confirmation we send you.

Quotes are issued in writing (email or WhatsApp) within 6 hours during business hours and are valid for 14 days unless stated otherwise. A booking is confirmed once we send you a written confirmation with date, time, address and price. Prices are quoted in AED and exclusive of VAT unless stated.

Payment is due on completion of the visit unless agreed otherwise in writing. We accept bank transfer, card and cash. For recurring bookings, payment terms are agreed in advance. Late payments may attract interest and reasonable recovery costs allowed under UAE law.

You can reschedule or cancel a booking free of charge up to 24 hours before the scheduled start. Cancellations within 24 hours may be charged at up to 50% of the booking value to cover staff time. No-shows or denied access on arrival may be charged at 100%.

You agree to provide safe, legal access to the property at the agreed time, including any building, parking or concierge clearances. You'll let us know about any hazards, fragile items, CCTV, pets or restricted areas in advance. Our cleaners can pause or leave a job where the site is unsafe; the booking will still be charged.

Cleaners working under the Cleansy brand are vetted, trained and insured. You agree not to hire our staff directly outside the Cleansy platform during the engagement and for 12 months after the last booking. If you do, an introduction fee of AED 5,000 per person applies, reflecting our recruitment, training and onboarding cost.

We carry public liability insurance for damage caused by our staff during a booking. To make a claim, notify us in writing within 48 hours of the visit with photos and a description. Our total liability for any single booking is capped at the value of that booking unless a higher amount is required by UAE law. We are not liable for pre-existing damage, normal wear and tear, items not disclosed before the visit, or indirect or consequential losses.

If you're not satisfied with a clean, tell us within 24 hours and we'll re-clean the affected area at no cost as our primary remedy. This re-clean policy is in addition to your statutory consumer rights under UAE Federal Law No. 15 of 2020 on Consumer Protection.

How we handle personal data is described in our Privacy Policy, which forms part of these Terms.

Neither party is liable for delays or failures caused by events beyond reasonable control, including extreme weather, government action, utility failure or public health emergencies. We'll reschedule affected bookings at the earliest available slot.

We may update these Terms from time to time. The current version is always published at this URL with a "Last updated" date. Changes apply to bookings made after the updated date.

These Terms are governed by the laws of the United Arab Emirates and the applicable laws of the Emirate of Dubai. Any dispute will be subject to the exclusive jurisdiction of the Dubai Courts.

Cleansy, Dubai, United Arab Emirates
Email: info@cleansy.ae
WhatsApp: +971 50 350 49 34